In order to accomplish the goals desired, you will need to have a good strategic and tactical plan. You will need a basic roadmap on where you are now and where you are going. You would also need to determine the best way on how to get from point A to point B. finally, you would need to make sure you have the means to get to your final destination.

This workshop provides Managers/IT professionals with a comprehensive set of tools and techniques needed to manage the IT department of their organization to be more effective and productive.

Content

Roles and Responsibilities of IT Managers

• Securing Organizations’ Assets
• Developing IT Policies and Procedures
• Strategic Planning and Goals Setting
• Data Management
• Management Information Systems
• Information Assurance

IT Governance

• Overview of IT Governance
• Problems with IT Governance
• Frameworks
• Business/IT Alignment

IT Financial Management

• Financial Process: Budgeting, IT Accounting and Charging
• ITIL Processes
• Key Performance Indicators (KPIs)
• IT Service Management

Configuration Management

• Software Management
• Configuration Management Database
• Maintenance Systems
• Guidelines and Standards

Corporate Sourcing

• Inventory Management
• Procurement
• Auditing

Staff Training and Development

• IT Career Path
• Staff Selection and Criteria
• Staff Training and Development

IT Managers Skills

• Good Communication
• Leadership Skills
• Teamwork
• Delegation and Motivation

Business Continuity and Backup Strategy

• Protecting and Recovering Content
• Backup and Restore for Disaster Recovery

For Whom: CIOs, Heads of Departments, IT Professionals, System Analysts, Database Administrators, Data Managers, Servers Managers, Network Engineers, Systems/Security Administrators, IT Development Managers and others who perform related functions.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.