Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will discuss with their peers five steps to improve loyalty and retention which, if focused on the appropriate customers, will improve profitability!

For Whom: Customer Relationship Managers, Customer Service Officers, Public Relations Officers, Customer Care Centre Executives, Marketing and Sales Executives.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.