Course Overview:

This course provides participants with practical insights into workplace ethics and organisational behaviours, enabling them to understand workplace expectations, communication dynamics, emotional intelligence, and the impact of personal behaviour on organisational goals. Participants will explore core principles of workplace ethics, including confidentiality, punctuality, respect, integrity, accountability, and adherence to organisational policies.

A key component of the program focuses on behaviour modification, where drivers learn strategies for developing positive habits, correcting unproductive behaviours, managing stress, avoiding conflict, and maintaining consistent professional conduct on and off the road. Real-life scenarios, role-playing, and reflective discussions help participants apply concepts to their daily responsibilities.

By the end of the course, participants will be better prepared to demonstrate professional behaviours, uphold organisational values, and contribute to a safe, ethical, and respectful workplace environment.

For Whom:

All corporate Drivers, Dispatch Riders and their Supervisors

Learning Objectives

At the end of this course, participants will be able to:

• explain the concept of organisational behaviour and its relevance to the role of corporate drivers.
• demonstrate an understanding of organisational culture, hierarchy, policies, and expected workplace conduct.
• recognise unethical behaviours (e.g., misuse of company property, dishonesty, negligence) and their consequences.
• apply ethical decision-making skills in challenging or ambiguous work situations.
• apply effective communication skills when interacting with supervisors, colleagues, clients, and senior executives.
• exhibit emotional intelligence by managing emotions, showing empathy, and maintaining professionalism under pressure.
• use behaviour modification techniques such as self-monitoring, feedback response, and goal-setting to improve professionalism.
• develop a personal improvement plan to support continued professional growth and workplace excellence.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.