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  3. Customer Relationship Management (CRM) Course: Beyond Customer Expectations

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Customer Relationship Management (CRM) Course: Beyond Customer Expectations

By: Capacity for Africa

Lagos State, Nigeria

26 - 30 Oct, 2026  5 days

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Delivery Mode: Physical

  

NGN 395,000

Venue: Lagos, Abuja, Online

Event Location

At the end of the program participants should be able to: 

  • Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below your price.
  • Develop a solid CRM strategy that will help you retain more customers and increase repeat patronage.
  • Jump-start crucial customer service initiatives.
  • Set customer service standards.
  • Improve customer loyalty. 
  • Tackle customer service optimization challenges. 
  • Balance cost and service levels.

For Whom: Customer/Client Relationship Managers, Marketing and Sales Managers, Business Development Officers, and Customer Service/ Support Executives.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.

Lagos, Abuja, Online Oct 26 - 30 Oct, 2026

Registration: 10:00:am - 04:00:am

NGN 395,000.00 + 19,750.00 (VAT)(Foreign Participants: $1000)
(Convert Currency)

Dr. Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
Capacity for Africa Faculty

Tags:

Customer Relationship Management CRM Beyond Customer Expectations Course Training Workshop Seminar Lagos Online Nigeria Africa
       

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