To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to:

• Handle difficult people with skill and professionalism.
• Manage mails effectively.
• Apply proven telephone techniques to save time and satisfy callers.
• Become conversant with digital (online) marketing.
• Practice successful telemarketing
• Apply the secrets of assertive (not aggressive) language.
• Improve communication skills.
• Improve negotiation skills.
• Enhance customer service.
• Dress and groom corporately.
• Build a positive image for your company.

For Whom

Front Desk Officers, Call Centre Executives, Booking and Reservation Officers, Frontline Sales, and Customer Support/ Interface Officers.