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High-Impact Training for Frontline People

By: Capacity for Africa

Lagos State, Nigeria

22 - 26 Jul, 2024  5 days

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NGN 250,000

Venue: Lagos Learning Centre, 1A Unity Road, Ikeja

Other Dates

Venue Date Fee  
Lagos Learning Centre, 1A Unity Road, Ikeja, Lagos State, Nigeria 21 - 25 Oct, 2024 NGN250000

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to:

  • Handle difficult people with skill and professionalism.
  • Manage mails effectively.
  • Apply proven telephone techniques to save time and satisfy callers.
  • Become conversant with digital (online) marketing.
  • Practice successful telemarketing
  • Apply the secrets of assertive (not aggressive) language.
  • Improve communication skills.
  • Improve negotiation skills.
  • Enhance customer service.
  • Dress and groom corporately.
  • Build a positive image for your company.

For Whom

Front Desk Officers, Call Centre Executives, Booking and Reservation Officers, Frontline Sales, and Customer Support/ Interface Officers.

Lagos Learning Centre, 1A Unity Road, Ikeja Jul 22 - 26 Jul, 2024
Lagos Learning Centre, 1A Unity Road, Ikeja, Lagos State, Nigeria 21 - 25 Oct, 2024

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 250,000.00 + 12,500.00 (VAT)
USD 1,000.00 + 50.00 (VAT)
(Convert Currency)

Dr. Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
Capacity for Africa Faculty
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