Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI. On the other hand, conflict can be transformed into profit if it is looked at as an opportunity.

If leaders use conflicts to develop their teams in the right way, they can empower their workforce with new levels of confidence and spirit. This energy is a competitive advantage that few organizations can effectively harness and those who are successful could see huge benefits to their bottom line.

This Conflict Management and Resolution Strategies course will empower participants with practical conflict resolution techniques and strategies that employees can efficiently utilize when managing conflict in the workplace.

Who Should Attend?

This Conflict Management and Resolution Strategies Training would be suitable for:

• Managers
• Supervisors
• Team Leaders
• Professionals who want to learn more about conflict resolution.
• All HRM professionals
• Professionals of any background struggling to handle conflicts at work.
• Students still in school or about to enter a professional space.
• Anyone who has difficulties in facing or handling conflicts.

Learning Objectives

Upon completing 10-day course in Conflict Management and Resolution Training successfully, participants will be able to:

• Learn about instinctive leadership responses to conflict.
• Address any human conflict subtleties in their workplace.
• Identify the difference between task conflicts, resource conflicts, and personality conflicts.
• Study the CRIP model to unravel the conflict-management challenge.
• Detect any purely hierarchal conflicts.
• Build their adaptive leadership skills to lead people out of conflict.
• Overcome the conflict escalation in their organizations.

Course can also be delivered online

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.