Most managers know, regardless of their levels of experience, that the people-performance issues are the greatest challenges of their jobs. The secret to success is to be able to multiply your effectiveness through others. This course is for professionals who are interested in advancing their supervisory and managerial capabilities using coaching and mentoring skills. The course introduces the core skills and qualifications required to become an ideal coach or mentor, and it describes how the coaching and mentoring processes really work.

Course Objectives

By the end of the course, participants will be able to:

• Define and explain the meaning and the different types of coaching
• Understand why, how and when to apply coaching in a workplace setting
• Understand and explain the benefits of coaching and why sometimes coaching fails
• Learn the skills, characteristics, and qualifications of the ideal coach
• Improve communication skills to enhance the effectiveness and the quality of coaching sessions
• Learn and apply a variety of coaching strategies, tools and techniques
• Understand the practical application of mentoring and how to create and manage mentoring relationships in the workplace

Who is this Training Course for?

Managers and supervisors whose responsibilities require coaching and mentoring others with the aim to help them achieve and exceed their performance targets.

How will this Training Course be Presented?

The programme is delivered as a blended learning solution consisting of Online components of self-directed learning supplemented by virtual classroom based lectures and workshops.

The Course Content

Module One: Course Overview

Module Two: Defining Coaching and Mentoring

• Coaching and Mentoring
• Matching Mentors
• Defining Coaching
• Coaching Skills

Module Three: Coaching Assessment Review

• Coaching Assessment and Scoring
• Making Connections

Module Four: Interpersonal Communication Skills

• What are Communication Skills?
• Getting Better with Communication
• Probing Techniques
• Active Listening Skills

Module Five: Critical Coaching Skills

Module Six: Setting Goals with SPIRIT

• Setting Achievable Goals
• Getting on Track

Module Seven: Learning Styles and Principles

Module Eight: The Benefits/Consequences Matrix

Module Nine: Skills Involved in Coaching

Module Ten: The Coaching Model

Module Eleven: Giving Effective Feedback

Module Twelve: Coaching Problems and Solutions