Program Overview:

This course presents a blend of strategy and quality to help participants develop the right skills to plan their organisation's quality strategic plans. The course will take participants through the history of quality and strategy and link them both using practical applications. Participants will learn how to analyse current organisational status and identify gaps and future needs. The course will also examine the strategic planning process from initiation to selection of initiatives. Moreover, the identification process of quality key result areas will be discussed. Participants will leave with the tools, skills and knowledge to start their own journey to strategize for their quality departments and produce deployment plans.

For Whom:

All quality managers and staff who are involved in influencing, formulating or supporting the long-term planning and strategy of the quality department or organisation, as well as those who are responsible for linking, measuring and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

Learning Objectives:

At the end of the program, participants will be able to:

• define quality and strategy concepts, highlighting the main components of strategic planning in quality;
• analyse the current situation, identifying opportunities to draft a strategic quality plan;
• generate strategic goals for their quality department;
• convert a strategic plan into an operating plan; and
• design key performance indicators (KPIs) and draft the organisation’s quality balanced scorecard.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.