What is the definition of excellence? What are the fundamental concepts that organizations need to embody to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization? The EFQM Model was developed to answer all of the above questions.

In this course, we will fully explain the EFQM Excellence Model and its 3 main components. Participants will be able to review, reflect on and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.

For Whom

This program is designed for professionals, leaders, supervisors and all those who are engaged in excellence, quality management implementation and improvement of organizational performance. Individuals who are leading or participating in organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the course beneficial.

Learning Objectives

At the end of the program, participants will be able to:

• Use self-assessment as an improvement tool
• Develop a roadmap for their organization’s action plan
• Prioritize improvement actions to ensure effective use of resources
• Develop a plan to engage people within their organization to drive improvement efforts
• Utilize tools and techniques to improve performance
• Defend EFQM’s levels of excellence to determine own goals and aspirations; and
• Recognize the cultural aspects of excellence to improve non-tangible strengths.