The Conflict Management course equips participants with the essential skills and knowledge to effectively prevent, manage, and resolve conflicts in the workplace. Subjects covered include relevant legislation, clear and assertive communication, proactive service delivery, situation assessment, and techniques for managing unrealistic expectations.

This qualification is highly beneficial for organisations aiming to improve internal collaboration and customer service levels. By empowering employees to handle challenging situations with professionalism and confidence, businesses can enhance workplace harmony, reduce disputes, and build stronger relationships with clients and colleagues alike.

Whether you work in customer service, team leadership, or general operations, this course will provide the tools needed to turn potential conflict into constructive outcomes.

Course Booking

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