Employee Relations and Engagement: Motivation, Grievances, Conflict and Discipline

This employee relations and engagement: motivation, grievances, conflict and discipline training course will cover the following topics;

The Core Role of Employee Relations

• The Context
• Change Management
• Understanding the Rationale of ER
• The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
• The Distinction between the Role of ER and the Role of the Manager
• The Impact on Policies and Procedures
• The Psychological Contract

The ER Function in Practice

• Communications
• Team Briefing
• Consultation
• Discipline - Gross Misconduct
• Discipline - Poor Performance
• Appeals
• Handling Sickness Absence

Supporting the Manager, Supervisor or Team Leader

• Grievances
• Conducting the Grievance Interview
• Management’s Right to Manage
• Equal Opportunities
• Discrimination
• Equality and Diversity
• Harassment and Bullying
• Motivation 

Managing Employee Performance and Engagement

• The Performance Management Process
• Motivation and Goal Theory
• Giving Feedback and Coaching
• Informal Participative Decision-making Programmes
• Job Enrichment
• Self Managed Work Teams
• Quality Circles and Kaizen
• Formal and Informal Consultation Programmes
• Employee Assistance Programmes

Conflict Resolution - Documentation and Software

• Getting the Best from People
• Techniques for Resolving Conflict
• Conflict Management Programmes
• The Ground Rules
• Workplace Investigations
• The Importance of Good Records – consider cloud-based software
• Personal Development Planning

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information