Practical Debt Recovery Course

This Practical Debt Recovery Course will cover the following topics;

Introducing Credit and its impacts

• Cost of credit
• Effect on Profits
• Effect on Liquidity
• Effect of bad debts

Why need Credit Management

• Credit Management
• Its objectives

What is a Credit Policy?

• Policies and Procedures

Credit Assessment

• Assessment Policy
• Establishing Creditworthiness
• Basic information sources
• In-depth information sources
• Customer Visit
• Credit Limits
• Credit terms
• Credit Limit Review
• Credit limit appraisal form ~ 3Cs of Review

Sales and Credit Relationship

• Resolve Conflicts

Cash Collection

• Collection Policy

Effective Collection Skills

• Negotiation

How To Improve the Outcome of Your Debt Collection Negotiations?

• Right attitude
• Hire right person
• Assertive communication
• 11 essential techniques
• Listening skills
• Telephone Collection skills

How To Make Your Collection Calls Get Results?

• Questioning and probing skills
• Reminder letters
• Personal visit
• Post-mortem of bad debts
  • Explore external collection methods
  • Outsource to Debt Collection Agencies

• Third party Collectors
• Cost effective

Debt recovery through Legal Proceeding

• Planning Stage
• Legal Process

Filling of writ in court

• Service of summons
• Entry of appearance
• Entry of defence
• Obtaining Judgement
• Legal remedies
• Writ of Seizure and Sales
• Garnishee Proceedings
• Judgement Debtors Summons
• Bankruptcy
• Winding up

Course Booking

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