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Exceptional Customer Service
NGN 380,000 |
Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.
The Exceptional Customer Service training course will cover the following topics and more:
- Service Principles
- Serving ‘Captive’ Customers
- Defining Service Standards
- What Signals Are You Sending To Customers?
- Recognising Customer Preferences and Adapting Accordingly
- Communicating Believably and Building Trust
- Voice Factors
- Advanced Language Skills
- Confidence in Body Language
- A ‘Can Do’ Approach
- Active Listening Skills
- Questioning Techniques
- Strategies for Adding Genuine Value
- Avoiding the Temptation to Divulge Negative Information
Course Booking
Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information
| Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos. | Aug 17 - 19 Aug, 2026 |
| NGN 380,000.00 + 19,000.00 (VAT) | |
Chris Onwuasigwe 08033045484, 09060002299
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