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Exceptional Customer Service

By: Alpha Partners  

Lagos State, Nigeria

17 - 19 Aug, 2026  3 days

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Delivery Mode: Physical

  

NGN 380,000

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Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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The Exceptional Customer Service training course will cover the following topics and more:

  • Service Principles
  • Serving ‘Captive’ Customers
  • Defining Service Standards
  • What Signals Are You Sending To Customers?
  • Recognising Customer Preferences and Adapting Accordingly
  • Communicating Believably and Building Trust
  • Voice Factors
  • Advanced Language Skills
  • Confidence in Body Language
  • A ‘Can Do’ Approach
  • Active Listening Skills
  • Questioning Techniques
  • Strategies for Adding Genuine Value
  • Avoiding the Temptation to Divulge Negative Information

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information

Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos. Aug 17 - 19 Aug, 2026
NGN 380,000.00 + 19,000.00 (VAT)
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Chris Onwuasigwe 08033045484, 09060002299

Tags:

Customer Service Customer Service Training Customer Service Seminar Customer Service Workshop Customer Support Training Customer Support Course Customer Support Seminar Customer Support Workshop Training Course Seminar Workshop Training in Lagos Training in Nigeria Training in Africa
       

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