Effective Receptionist and Front Desk Manager

The Effective Receptionist and Front Desk Manager Course will cover the following topics and more:

Introduction to the Role of a Receptionist

• Front office operations
• Types of receptionists in different industries
• Essentials of being a receptionist
• Role as the gatekeeper- screening of guests and calls
• Use of technology

Interaction with the Clients

• Welcoming message
• Recognising the client’s need
• Waiting time

Handling the Calls

• Taking messages
• Filtering the calls
• Routing the calls
• Scheduling appointments

Communication Skills

• Intent of communication
• Mode of communication
• Recognising communication networks
• Oral communication
• Written communication
• Barriers to effective communication
• Listening skills

Body Language and Appearance

• Non-verbal communication
• Etiquettes
• Gesture clusters
• Appropriate dressing

Administrative Skills

• Time management
• Handling pressure
• Developing oversight
• Clerical skills
• Organizational skills
• Customer service
• Multi-taking

Developing Relationship with Clients

• Acknowledging the client
• Check in frequently
• Feedback
• Ensuring fulfillment of client’s needs
• Ensuring confidentiality

Conflict Resolution

• Handling difficult guests
• Negotiation techniques
• Problem solving approach

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information