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Effective Receptionist and Front Desk ManagerBy: Alpha PartnersLagos State, Nigeria 21 - 23 Sep, 2026 3 days |
Venue: Alpha Partners Professional Training Conference Centre, 200, Muritala Mohammed Way (3rd Floor) Yaba - Lagos.
Event Location
The Effective Receptionist and Front Desk Manager Course will cover the following topics and more:
Introduction to the Role of a Receptionist
- Front office operations
- Types of receptionists in different industries
- Essentials of being a receptionist
- Role as the gatekeeper- screening of guests and calls
- Use of technology
Interaction with the Clients
- Welcoming message
- Recognising the client’s need
- Waiting time
Handling the Calls
- Taking messages
- Filtering the calls
- Routing the calls
- Scheduling appointments
Communication Skills
- Intent of communication
- Mode of communication
- Recognising communication networks
- Oral communication
- Written communication
- Barriers to effective communication
- Listening skills
Body Language and Appearance
- Non-verbal communication
- Etiquettes
- Gesture clusters
- Appropriate dressing
Administrative Skills
- Time management
- Handling pressure
- Developing oversight
- Clerical skills
- Organizational skills
- Customer service
- Multi-taking
Developing Relationship with Clients
- Acknowledging the client
- Check in frequently
- Feedback
- Ensuring fulfillment of client’s needs
- Ensuring confidentiality
Conflict Resolution
- Handling difficult guests
- Negotiation techniques
- Problem solving approach
Course Booking
Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information
| Alpha Partners Professional Training Conference Centre, 200, Muritala Mohammed Way (3rd Floor) Yaba - Lagos. | Sep 21 - 23 Sep, 2026 |
| NGN 380,000.00 + 19,000.00 (VAT) | |
Chris Onwuasigwe 08033045484, 09060002299
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