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Airport Customer Service CourseBy: Alpha PartnersLagos State, Nigeria 28 - 30 Sep, 2026 3 days
NGN 410,000 |
Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.
Event Location
The Airport Customer Service Course will cover the following topics and more:
- Designing, implementing, monitoring and communicating airport customer service programme - a practical step-by-step best practice approach
- Understanding the importance and utilization of airport service brands and customer service standards
- Setting customer satisfaction goals and monitoring performance
- Assuring internal alignment and external stakeholder buy-in
- Utilizing reward and recognition tools to engage, energize and motivate airport employees
- Best practice approach to managing service quality, airport-wide brand and service standards
- Raising internal and external customer service awareness including PRM needs
- Defining customer satisfaction and selecting the right benchmarks
- Survey design and methodology and analysing and presenting results
- Approaches to engaging, energizing, and motivating airport employees and airport partners
- Developing performance management programmes and communications plan​
Course Booking
Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information
| Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos. | Sep 28 - 30 Sep, 2026 |
| NGN 410,000.00 + 20,500.00 (VAT) | |
Chris Onwuasigwe 08033045484, 09060002299
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