The Airport Customer Service Course will cover the following topics and more:

• Designing, implementing, monitoring and communicating airport customer service programme - a practical step-by-step best practice approach
• Understanding the importance and utilization of airport service brands and customer service standards
• Setting customer satisfaction goals and monitoring performance
• Assuring internal alignment and external stakeholder buy-in
• Utilizing reward and recognition tools to engage, energize and motivate airport employees
• Best practice approach to managing service quality, airport-wide brand and service standards
• Raising internal and external customer service awareness including PRM needs
• Defining customer satisfaction and selecting the right benchmarks
• Survey design and methodology and analysing and presenting results
• Approaches to engaging, energizing, and motivating airport employees and airport partners
• Developing performance management programmes and communications plan​

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information