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Airport Customer Service Course

By: Alpha Partners  

Lagos State, Nigeria

28 - 30 Sep, 2026  3 days

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Delivery Mode: Physical

  

NGN 410,000

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Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

Event Location

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The Airport Customer Service Course will cover the following topics and more:

  • Designing, implementing, monitoring and communicating airport customer service programme - a practical step-by-step best practice approach
  • Understanding the importance and utilization of airport service brands and customer service standards
  • Setting customer satisfaction goals and monitoring performance
  • Assuring internal alignment and external stakeholder buy-in
  • Utilizing reward and recognition tools to engage, energize and motivate airport employees
  • Best practice approach to managing service quality, airport-wide brand and service standards
  • Raising internal and external customer service awareness including PRM needs
  • Defining customer satisfaction and selecting the right benchmarks
  • Survey design and methodology and analysing and presenting results
  • Approaches to engaging, energizing, and motivating airport employees and airport partners
  • Developing performance management programmes and communications plan​

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information

Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos. Sep 28 - 30 Sep, 2026
NGN 410,000.00 + 20,500.00 (VAT)
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Chris Onwuasigwe 08033045484, 09060002299

Tags:

Airport Customer Service Aviation and Maritime Training Aviation Training Aviation Course Aviation Seminar Aviation Workshop Maritime Training Maritime Course Maritime Seminar Maritime Workshop Training Course Seminar Workshop Training in Yaba Training in Lagos Training in Nigeria
       

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