|
|
Training on Service Quality and Customer Satisfaction: Tools and TechniquesBy: GoldStead Learning CentreLagos State, Nigeria 26 - 30 Oct, 2026 5 days
NGN 340,000
|
Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos
Event Location
Other Dates
| Venue | Date | Fee | |
|---|---|---|---|
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 16 - 20 Nov, 2026 | NGN340000 | |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 14 - 18 Dec, 2026 | NGN340000 |
At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:
- Establish the importance of setting and reviewing customer service standards
- Use body language to build trust and rapport face-to-face or over the phone
Communicate more effectively by utilizing active listening and questioning skills
- Demonstrate how to deal with difficult or demanding customers in a professional manner
- Set SMARTER objectives and goals to become more productive
- Utilize stress management techniques to increase job satisfaction
Course Booking
Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos | Oct 26 - 30 Oct, 2026 |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 16 - 20 Nov, 2026 |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 14 - 18 Dec, 2026 |
| NGN 340,000.00 | (Foreign Participants: $600) |
Rosemary Okonkwo +234 803 711 9334
GoldStead Faculty
Related Courses
Training on Revenue Generation Strategies: Tools and Techniques
5 days, 23 - 27 Nov, 2026
GoldStead Learning Centre
Think • Decide • Develop
Management Challenge
Loading challenge...
Daily Professional Reflection
Quote of the Day
— Franklin D. Roosevelt
Professional Takeaway
The way time is used reveals priorities. Ensure that your calendar and daily choices reflect the outcomes you say are important rather than simply the demands that arrive first.
Featured Video
Searching for Management Training Courses? Local or International?
Follow us on social media
Download Quarterly Guide
