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Training on Service Quality and Customer Satisfaction: Tools and Techniques

By: GoldStead Learning Centre

Lagos State, Nigeria

09 - 13 Feb, 2026  5 days

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NGN 280,000

Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.

Other Dates

Venue Date Fee  
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 23 - 27 Mar, 2026 NGN280000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 Apr, 2026 NGN280000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 25 - 29 May, 2026 NGN280000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 15 - 19 Jun, 2026 NGN280000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 Jul, 2026 NGN280000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 03 - 07 Aug, 2026 NGN280000

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:

  • Establish the importance of setting and reviewing customer service standards
  • Use body language to build trust and rapport face-to-face or over the phone

Communicate more effectively by utilizing active listening and questioning skills

  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMARTER objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.

6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. Feb 09 - 13 Feb, 2026
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 23 - 27 Mar, 2026
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 Apr, 2026
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 25 - 29 May, 2026
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 15 - 19 Jun, 2026
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 06 - 10 Jul, 2026
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 03 - 07 Aug, 2026
NGN 280,000.00(Foreign Participants: $700)
(Convert Currency)

Rosemary Okonkwo +234 803 711 9334

GoldStead Faculty

Tags:

Service Quality Customer Satisfaction Customer Satisfaction Techniques Customers Training Course Seminar Workshop Lagos Nigeria
          

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