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Training on Service Quality and Customer Satisfaction: Tools and Techniques |
Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.
Other Dates
| Venue | Date | Fee | |
|---|---|---|---|
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 07 - 11 Sep, 2026 | NGN340000 | |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 26 - 30 Oct, 2026 | NGN340000 | |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 16 - 20 Nov, 2026 | NGN340000 | |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 14 - 18 Dec, 2026 | NGN340000 |
At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to:
- Establish the importance of setting and reviewing customer service standards
- Use body language to build trust and rapport face-to-face or over the phone
Communicate more effectively by utilizing active listening and questioning skills
- Demonstrate how to deal with difficult or demanding customers in a professional manner
- Set SMARTER objectives and goals to become more productive
- Utilize stress management techniques to increase job satisfaction
Course Booking
Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. | Aug 17 - 21 Aug, 2026 |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 07 - 11 Sep, 2026 |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 26 - 30 Oct, 2026 |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 16 - 20 Nov, 2026 |
| 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos, Lagos State, Nigeria | 14 - 18 Dec, 2026 |
| NGN 340,000.00 | (Foreign Participants: $600) |
Rosemary Okonkwo +234 803 711 9334
GoldStead Faculty
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