ICT Systems Maintenance Management Best Practices

The concept of ICT in an organization takes into account systems that enable information gathering, management, manipulation, access and communication in various ways. The use of ICT is growing exponentially around the world. ICT applications, such as e-Government, e-Commerce, e-Health, and e-Environment are basis engaged for development. This course is designed to teach the best practices of how ICT is used to solve problems and achieve greater results through new technology. By the end of this workshop, participants will be able to: -

• Differentiate the key elements of information systems development and under the role system developments plays in Management Information System (MIS)   
• Appreciate the uses of business processes, information systems and information communication technology in organization

Content

Planning for ICT Needs

• Defining and Justification of ICT Needs
• Software and Licensing
• Hardware Management
• Specifying ICT Requirements
• Uses of Brand Names and Open Source

Management of ICT Infrastructure

• ICT Policies
• ICT Capability Framework and Workforce Planning
• Access of ICT Resources
• ICT Procurement Procedures
• ICT Maintenance and End User Responsibilities

Building Information Systems

• The Design Table
• System Designs Life Cycle
• User Oriented Design
• Structured vs. Object-Oriented Designs

Understanding Software and Database Techniques

• Managerial Concerns
• Databases in System Designs
• Database Management Systems (DBMS)
• Programming Languages and Operating Systems

Monitoring and Evaluation of ICT Access

• ICT Asset Monitoring Activities and Reporting
• ICT Assets Service
• ICT Asset Replacement Policy
• Monitoring and Evaluation of ICT Resources

ICT and Globalization

• The Impact of Globalization on Business
• International Business Strategies
• Transnational Virtual Firms and ICT
• Managing Information Communication Technology Internationally

For Whom: CIOs, Heads of Departments, IT Professionals, System Analysts, Network Administrators, Servers Managers, Network Engineers, Systems/Security Administrators, IT Development Managers and others who perform related functions.