Total Quality Management (TQM) is a customer-oriented philosophy that ensures all members strive to achieve improvement of the organization through ongoing participation of all employees. Organizations adopting TQM often work out their own definitions, so that the general model is relevant and clear to their management and employees. This course is designed to provide you with an understanding of TQM principles and practice in order to incorporate them into your organization’s framework. It is essential for officers, supervisors and managers who are responsible for facilitating continuous improvement in their organization’s Stores and Inventory Management.

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