ISO/IEC 20000 LI is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service., ISO/IEC 20000 LI enables the entire organization to be certified. This is a Virtual Instructor-Led Training (VILT) program delivered in real time by certified trainers, providing participants with interactive sessions, practical demonstrations, and live discussions from the comfort of their own location. This training leads to a Globally Recognized Certification, demonstrating your competence in line with international standards and best practices.

What you will learn:

• Understand the purpose of an Information Technology Service Management System and the requirements in accordance to ISO/IEC 20000-1:2018
• Understand the framework for implementing a service management system (SMS).
• Documentation requirements
• Role of lead implementer in implementing the requirements of the IT service management system
• How to implement ISO 20000-1:2018.
• How to Plan, Conduct and Report an internal ITSMS audit in accordance with ISO 19011:2018

Who should attend?

• IT service managers
• Information Security Practitioners and Managers
• Professionals responsible for Information Security practices
• Management Representatives
• ISO 20000-1 Implementation teams
• Any personnel who wish to pursue a career in the field of IT services
• Any personnel who have a role to play in the implementation of Information Security Management System.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.