This Hospitality and Hotel Management training course will cover the following topics;

Introduction

• The Hotel Industry
• The Scope of the Industry
• The Firm in the Hotel and Catering Industry
• Hotel Management
• Planning
• Policy

Organization of the Hotel Workplace

• The Nature and Purpose of Organization
• The Mechanistic View of Organization
• The Human Relations View of Organization
• The Systems Approach to Organization
• Organization Structure
• The Informal Structure
• Hotel Organization

Staff Management in Hotels

• Work Charts
• Communication and Coordination
• Staff Management
• Monitoring Workloads and Work Procedures
• Authority/Chain of Command
• Career Structure

Control Systems

• Sources and Storage of Information
• Creating and Maintaining Information
• Creating and Maintaining Control Systems
• Types of Control

Front Desk Management (Reception)

• Self Esteem & Reinforcement
• The Functions of the Front Office
• Customer Service
• Dealing with Grievances & Complaints
• Understanding Communication
• Conversation Development
• Using the Telephone
• Client Interpersonal Skills

Servicing Rooms and General Cleaning

• Service Equipment
• Choice of Fabrics
• Linen Room Organization

Building and Facility Management

• Periodic and Planned Preventative Maintenance
• Frequent Maintenance Problems,
• Safety, Furniture and Fittings
• Toilets and Locker Rooms

Activities Management

• Tour desk, gymnasium, events
• Recreation Facilities,
• Guest Information Services,
• Swimming Pools,

Food Service

• Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
• Kitchen Design & Equipment,
• Service Facilities,
• Food Service Management

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information