This course will equip participants with the knowledge and practical skills needed to effectively engage stakeholders, communicate clearly and professionally, and build productive relationships that enhance trust, transparency, compliance, and service delivery within pension administration.

By the end of this course, participants should be able to:

• Understand the roles and expectations of key stakeholders in pension administration.
• Develop effective verbal, written, and interpersonal communication skills for engaging contributors, retirees, employers, regulators, and service providers.
• Apply stakeholder engagement strategies to foster collaboration and resolve conflicts.
• Enhance customer service and complaint-handling techniques in pension administration.
• Promote transparency, trust, and accountability through effective communication.
• Utilize appropriate communication channels and digital tools to improve stakeholder interactions.
• Recognize ethical and regulatory considerations in stakeholder communication within the pension industry.

Course can be held online

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.