This course will enable the participants to have the knowledge, skills, and best practices needed to improve the efficiency, accuracy, and quality of pension operations while enhancing service delivery, compliance, and customer satisfaction for retirees.

After completing this course, participants should be able to:

• Understand the core principles and processes of pension administration.
• Apply best practices to improve operational efficiency and reduce processing delays.
• Deliver responsive, accurate, and retiree-focused customer service.
• Ensure compliance with relevant pension regulations, policies, and governance standards.
• Identify and address operational risks, errors, and service bottlenecks.
• Leverage technology and process improvement techniques to enhance pension service delivery.
• Handle retiree inquiries, complaints, and benefit claims professionally and effectively.
• Promote transparency, accountability, and continuous improvement in pension operations.

Course can be held online

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.