A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

Learning Objectives

• International Organisation for Standardization (ISO)
• Design and Implementation of QMS
• Management System Series
• ISO 9001
• The ISO 9000 Family Standards
• The Benefits of ISO 9000
• The Features of ISO 9001
• ISO 9001: 2008
• Overview of ISO 9001:2008
• ISO 14000
• Benefits of ISO 14000
• OHSAS 18001
• Benefits of OHSAS 18001
• The Certification Process
• The Eight Quality Management Principles

Quality Circles (QC)

• Origin Of Quality Circles
• Objectives Of Quality Circles
• Topics For Discussion By QC
• Topics Outside the Scope of QC
• Benefits of QC
• The Role of Management
• The Role of Members
• Reason For QC Failure
• Requirements For Successful Implementation Of QC
• Other Key Success Factors
• A  QC Success Story

The Seven Quality Tools

• Check Sheet
• Graph
• Histogram
• Stratification
• Scatter Diagram
• Cause and Effect Diagram
• Pareto Diagram