This course provides IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines.

What You Will Learn

• Understand how Al affects ITIL, what is Al Governance, and how ITIL interacts with other frameworks
• Understand service relationships
• Understand the ITIL Value System (ITIL VS)
• Understand ITIL Management Practices
• Understand the benefits of value stream mapping and management.

Course Booking

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