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Conferences, training, seminars about / in October 2020

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Monitoring and Evaluation for Governance Course Monitoring and Evaluation for Governance Course

5 days, Jan 25 - 29 Jan, 2021  

2021-01-25 12:01:00

Kenya Foscore Development Center in Nairobi Kenya

Foscore Development Center

Monitoring and evaluation, data management and analysis for community-based project involve the assessment of the how various community projects operate. The training will focus on programme ...

Research Design, ODK Mobile Data Collection, GIS Mapping, Data Analysis using NVIVO and SPSS Course Research Design, ODK Mobile Data Collection, GIS Mapping, Data Analysis using NVIVO and SPSS Course

12 days, Jan 25 - 05 Feb, 2021  

2021-01-25 12:01:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

New developments in data science offer a tremendous opportunity to improve decision-making. In the development world, there has been an increase in the number of data gathering initiative such as ...

Collective Bargaining as a Tool for Organisation's Growth and Development Course Collective Bargaining as a Tool for Organisation's Growth and Development Course

3 days, Jan 26 - 28 Jan, 2021  

2021-01-26 12:01:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

Conflict is a natural part of our lives. Learning to handle it well will improve your relationships with other members, co-workers and the employer. This conference will: Deepen your ...

Effective Public Relations, Protocol, Etiquette and Meetings Management Course Effective Public Relations, Protocol, Etiquette and Meetings Management Course

3 days, Jan 26 - 28 Jan, 2021  

2021-01-26 12:01:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

First impressions are often made within seven seconds of a meeting and are difficult, if not impossible, to change. Among other things, this course helps you leave a great first impression. It ...

International Public Sector Accounting Standards Course – Accrual Basis (With E-Copy of IPSAS) International Public Sector Accounting Standards Course – Accrual Basis (With E-Copy of IPSAS)

4 days, Jan 26 - 29 Jan, 2021  

2021-01-26 12:01:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

The course provides an overview of the most important requirements for preparing financial statements and disclosures under accrual based IPSAS. The IPSAS accounting and disclosure requirements are ...

Building a Successful Career in Management System Auditing Course Building a Successful Career in Management System Auditing Course

3 days, Jan 26 - 28 Jan, 2021  

2021-01-26 12:01:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

Do You Ever Wish You Could be a Professional Management System Auditor? Now You Can Learn from a 20 years Seasoned Management System Auditor – And It’s Easier Than You Ever Thought ...

Best Tactical Purchasing Practices for Cost Optimization Course Best Tactical Purchasing Practices for Cost Optimization Course

3 days, Jan 26 - 28 Jan, 2021  

2021-01-26 12:01:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

Managing the purchasing department of the 21st Century is not an easy task. Today's global economy makes the purchasing function increasingly complicated. In this course, we will explore how to ...

ISO 21500 Project Management Introduction Training ISO 21500 Project Management Introduction Training

, Jan 29 - 29 Jan, 2021  

2021-01-29 12:01:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

ISO 21500 Introduction training course enables you to comprehend the basic concepts of Project Management. By attending the ISO 21500 Introduction course, you will understand the importance of ...

Advanced Leadership in Emergency Management Course Advanced Leadership in Emergency Management Course

4 days, Feb 02 - 05 Feb, 2021  

2021-02-02 12:02:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

This course explores the theory and practice of operational and strategic leadership applied in emergencies, including organisational psychology, politics, law, ethics, team leadership, communication ...

Preventing and Managing Pollution and Environmental Degradation as a Tool for Resource Efficiency Course Preventing and Managing Pollution and Environmental Degradation as a Tool for Resource Efficiency Course

3 days, Feb 02 - 04 Feb, 2021  

2021-02-02 12:02:00

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

This course gives you the opportunity to expand your understanding of environmental management as a means of reducing consumption; and avoiding, minimizing or reducing pollution of the environment, ...

Cost Reduction Opportunities in Purchasing Function Course Cost Reduction Opportunities in Purchasing Function Course

3 days, Feb 02 - 04 Feb, 2021  

2021-02-02 12:02:00

State, Nigeria Lagos

Newways Consulting

This career building training course will examine an organization’s revenue that is spent on goods and services - everything from raw materials to spares and stocks. Hence, when the goal is to ...

Mastering Finance and Accounting Workshop Mastering Finance and Accounting Workshop

4 days, Feb 02 - 05 Feb, 2021  

2021-02-02 12:02:00

Lagos State, Nigeria Lagos

Newways Consulting

There are many decisions made in business which have an impact upon financial performance, therefore, understanding the exact financial outcomes of such decisions are vital for every business ...

Building Statistical Capacity for Population Estimates and Demography Building Statistical Capacity for Population Estimates and Demography

4 days, Feb 02 - 05 Feb, 2021  

2021-02-02 12:02:00

State, Nigeria Lagos

Centre for Public Service Productivity and Development

National statistical offices often produce estimates and characteristics of a population. These statistics are a vital source of information for decision-makers throughout the government, the private ...

Human Resources Security Foundation Training Human Resources Security Foundation Training

2 day, Feb 03 - 04 Feb, 2021  

2021-02-03 12:02:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

The Human Resources Security Foundation training course allows you to learn the basic elements to implement and manage information security controls before, during and after a recruitment process. By ...

Data Analysis, Modeling and Simulation using Excel Course Data Analysis, Modeling and Simulation using Excel Course

5 days, Feb 08 - 12 Feb, 2021  

2021-02-08 12:02:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

This course is about Statistics and Data Analysis. The course will teach you the advanced concepts related to Statistics and Data Analysis and help you in applying these concepts. Various examples ...

Rural Development Course Rural Development Course

5 days, Feb 08 - 12 Feb, 2021  

2021-02-08 12:02:00

Kenya Foscore Development Center, Nairobi Kenya

Foscore Development Center

This training guide has been designed for use in introductory rural and microfinance training courses. While the fundamentals of development finance and approaches in microfinance apply to rural ...

ISO 31000 Risk Management Training - Lead Risk Manager ISO 31000 Risk Management Training - Lead Risk Manager

5 days, Feb 08 - 12 Feb, 2021  

2021-02-08 12:02:00

State, Nigeria Lagos

International Network for Corporate Social Responsibility (INCSR)

ISO 31000 is an international standard for Risk Management that provides a set of principles, a Risk Management framework and process, which help organizations take a proactive approach to risks that ...

Essentials of Performance Improvement and Productivity Course Essentials of Performance Improvement and Productivity Course

5 days, Feb 08 - 12 Feb, 2021  

2021-02-08 12:02:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

This program is designed to help participants develop appreciation for increasing levels of productivity and performance irrespective of profession, status or level either as a business practitioner, ...

Digitization and Innovation in Agriculture and Rural Development Workshop Digitization and Innovation in Agriculture and Rural Development Workshop

4 days, Feb 09 - 12 Feb, 2021  

2021-02-09 12:02:00

State, Nigeria Lagos

Centre for Public Service Productivity and Development

This Digitization and Innovation in Agriculture and Rural Development Workshop has now become the key   gathering of key stakeholders willing to engage and discuss the future of agriculture ...

Repositioning Training and Development to Support Business Profitability Course Repositioning Training and Development to Support Business Profitability Course

3 days, Feb 09 - 11 Feb, 2021  

2021-02-09 12:02:00

Lagos State, Nigeria Lagos

Newways Consulting

The role of Training Managers and Administrators can be a varied and challenging role to deliver successfully, never the less it plays a vital part in ensuring that organisations actually reduces the ...

Accounting Skill Improvement Workshop for Middle level Managers Course Accounting Skill Improvement Workshop for Middle level Managers Course

4 days, Feb 09 - 12 Feb, 2021  

2021-02-09 12:02:00

Abuja FCT, Nigeria Bayelsa Guest House MAITAMA ABUJA

Francis Consulting

Often, Officers find themselves performing accounting duties whereas they have not acquired formal training in the profession. For example, will it be right to blame staff (transferred from say ...

Monitoring and Evaluation for Food Security and Nutrition Course Monitoring and Evaluation for Food Security and Nutrition Course

12 days, Feb 15 - 26 Feb, 2021  

2021-02-15 12:02:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

In order to achieve a world free of hunger and malnutrition, it is vital to provide sustainable solutions that provide the largest impacts on development outcomes. Monitoring and Evaluation tools and ...

Data Collection and Management using CSPRO Course Data Collection and Management using CSPRO Course

5 days, Feb 15 - 19 Feb, 2021  

2021-02-15 12:02:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

The Census and Survey Processing System (CSPro) is a tool for entering, editing, tabulating and disseminating data from surveys and censuses. The underlying manual will describe the data entry ...

Human Rights Leadership Development Course Human Rights Leadership Development Course

5 days, Feb 15 - 19 Feb, 2021  

2021-02-15 12:02:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

This course consists of solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing different countries. It highlights ...

Effective Budgeting, Control and Administration Course Effective Budgeting, Control and Administration Course

4 days, Feb 16 - 19 Feb, 2021  

2021-02-16 12:02:00

Lagos State, Nigeria Abuja

Newways Consulting

The training workshop is designed to improve the knowledge of participants in planning for growth budget, budgetary control measure social, human and environmental issue in budgeting and budgetary ...

Foundations of Policy and Practice in Humanitarian Action Course Foundations of Policy and Practice in Humanitarian Action Course

4 days, Feb 16 - 19 Feb, 2021  

2021-02-16 12:02:00

Lagos State, Nigeria Abuja

Centre for Public Service Productivity and Development

This Foundations of Policy and Practice in Humanitarian Action Course will discuss the following: Analyzes the moral, ethical and legal basis for humanitarian action. Examines the history of ...

Creating Effective Budgeting and Cost Control Strategy Course Creating Effective Budgeting and Cost Control Strategy Course

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

Abuja FCT, Nigeria Abuja

Newways Consulting

Successful organizations, both public and private, are recognizing that the employee assessment and selection process must be viewed as part of a larger, inter-connected talent management strategy; a ...

Techniques for Implementing Anti-Money Laundering Schemes Course Techniques for Implementing Anti-Money Laundering Schemes Course

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

Abuja FCT, Nigeria Abuja

Newways Consulting

This course provides a comprehensive and practical analysis of Money Laundering schemes, Anti-Money Laundering legislation, and counter-measure techniques and implementation. Participants will learn ...

Multi-disciplinary Approach to Fraud Detection and Prevention for Insurance Industry Course Multi-disciplinary Approach to Fraud Detection and Prevention for Insurance Industry Course

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

Lagos State, Nigeria Abuja

Newways Consulting

This course covers how to prevent fraud from happening, how to detect fraud, the tools to investigate fraud, and how to gather a case for prosecution. This course gives professionals working in the ...

Occupational Health and Safety Management Systems (OHSMS) Certification Course Occupational Health and Safety Management Systems (OHSMS) Certification Course

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

Lagos State, Nigeria Abuja

Newways Consulting

This course provides an understanding of the structure, contents and applicability of the Occupational Health and Safety Management Systems. It covers the recognition, avoidance, abatement, and ...

Setting Up Standard Asset and Facilities Management Course Setting Up Standard Asset and Facilities Management Course

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

State, Nigeria Abuja

Newways Consulting

The Facilities Management of physical assets like power plants, power distribution networks, utility plants, roads, piping, buildings, housing etc. is critical for the continuity of organizations. In ...

Effective Training Needs Assessment (TNA) Workshop Effective Training Needs Assessment (TNA) Workshop

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

Lagos State, Nigeria Abuja

Centre for Public Service Productivity and Development

An effective Training Needs Analysis (TNA) will be able to identify training gaps or non-training issues. Some Organizations have wasted resources and training budgets on training programmes ...

Lead Auditor Tools for a Professional Internal Audit Course Lead Auditor Tools for a Professional Internal Audit Course

3 days, Feb 16 - 18 Feb, 2021  

2021-02-16 12:02:00

Lagos State, Nigeria Abuja

Centre for Public Service Productivity and Development

Now You Can acquire the tools, tips, secrets that only Seasoned Auditors use – And It’s Easier Than You Ever Thought Possible! What you'll learn How to prepare questions to the ...

Management, Inspection and Supervision for Effective Delivery of Quality Education Course Management, Inspection and Supervision for Effective Delivery of Quality Education Course

4 days, Feb 16 - 19 Feb, 2021  

2021-02-16 12:02:00

State, Nigeria Abuja

Centre for Public Service Productivity and Development

This workshop has two parts, Part One examines management, Inspection and Supervision for delivery of Quality Basic education and Part Two examines the same for delivery of Quality Higher ...

The General Data Dissemination System (GDDS): Key to Public Sector Data Production and Dissemination The General Data Dissemination System (GDDS): Key to Public Sector Data Production and Dissemination

4 days, Feb 16 - 19 Feb, 2021  

2021-02-16 12:02:00

State, Nigeria Abuja

Centre for Public Service Productivity and Development

The purposes of the course The General Data Dissemination System (GDDS): Key to Public Sector Data Production and Dissemination are to: encourage participants organisations to improve data quality; ...

Building Statistical Capacity to Monitor Improvements in Sustainable Growth and Poverty Reduction Building Statistical Capacity to Monitor Improvements in Sustainable Growth and Poverty Reduction

4 days, Feb 16 - 19 Feb, 2021  

2021-02-16 12:02:00

State, Nigeria Abuja

Centre for Public Service Productivity and Development

The World Bank has joined with its development partners in a commitment to achieve measurable improvements in sustainable growth and poverty reduction. The new emphasis on monitoring development ...

Advanced Computerized Accounting Systems Course Advanced Computerized Accounting Systems Course

4 days, Feb 16 - 19 Feb, 2021  

2021-02-16 12:02:00

Abuja FCT, Nigeria Bayelsa Guest House MAITAMA ABUJA

Francis Consulting

This workshop will highlight the various problems and proffer solutions associated with computerize accounting systems. It will enhance the skill of participants needed to ensure that the full ...

Advanced Monitoring and Evaluation for Development Results Course Advanced Monitoring and Evaluation for Development Results Course

12 days, Feb 22 - 05 Mar, 2021  

2021-02-22 12:02:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

This 2-week training is design to impact job-oriented skills for monitoring and evaluation that are highly demanded in the development industry. After following this course, you will be capable of ...

Advanced Microsoft Project (MS Project) Course Advanced Microsoft Project (MS Project) Course

5 days, Feb 22 - 26 Feb, 2021  

2021-02-22 12:02:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

In this Microsoft Project training course, you’ll learn about how to use this Microsoft Project software. It is the most popular project management software in the world developed and sold by ...

Fundamentals of Product Development Course Fundamentals of Product Development Course

3 days, Feb 24 - 26 Feb, 2021  

2021-02-24 12:02:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or ...

Essential Selling Skills Training: Tools and Techniques Essential Selling Skills Training: Tools and Techniques

3 days, Feb 24 - 26 Feb, 2021  

2021-02-24 12:02:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

 In a revenue-dependent business model, focus on sales is an absolute necessity. Sales are the foundation to an organization's profitability and its positive public image. In any ...

Advanced Web-based Mapping Applications using Open Source GIS Tools Course Advanced Web-based Mapping Applications using Open Source GIS Tools Course

12 days, Mar 01 - 12 Mar, 2021  

2021-03-01 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

Do you want to learn how to build a web-based GIS application using free and open source GIS?  If so, this course is for you. Once you have this skill your server will display raster, vector and ...

Impact Evaluation for Evidence-Based Policy in Development Course Impact Evaluation for Evidence-Based Policy in Development Course

12 days, Mar 01 - 12 Mar, 2021  

2021-03-01 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

The course aimed to address an important prerequisite for incorporating impact evaluation (IE) into programme design: a theoretical and practical understanding of IE approaches to enable selection of ...

Quantitative Data management, analysis and Visualization with Python Course Quantitative Data management, analysis and Visualization with Python Course

5 days, Mar 01 - 05 Mar, 2021  

2021-03-01 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

This comprehensive course will be your guide to learning how to use the power of Python to analyze big data, create beautiful visualizations, and use powerful machine learning algorithms. This course ...

Risk Assessment Methods MEHARI Training Risk Assessment Methods MEHARI Training

3 days, Mar 02 - 04 Mar, 2021  

2021-03-02 12:03:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

MEHARI Risk Manager training enables you to gain the necessary knowledge and expertise to analyze the information security risks appropriate to the different stages of the security lifecycle in an ...

Trauma Support and Counselling Course Trauma Support and Counselling Course

5 days, Mar 08 - 12 Mar, 2021  

2021-03-08 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

The course equips you with the relevant knowledge, skills and values to identify clients exposed to traumatic events and provide trauma support services in the immediate aftermath of traumatic ...

Project Monitoring and Evaluation with Data Management and Analysis Course Project Monitoring and Evaluation with Data Management and Analysis Course

12 days, Mar 08 - 19 Mar, 2021  

2021-03-08 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

This is a comprehensive 10 days M and E course that covers the principles and practices for results-based monitoring and evaluation for the entire project life cycle. This course equips participants ...

Quantitative Data Management and Analysis with SPSS Course Quantitative Data Management and Analysis with SPSS Course

5 days, Mar 08 - 12 Mar, 2021  

2021-03-08 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

Introduction The training is essential in the development of better understanding of the concepts of statistics. It will provide the participants with a general idea of computer assisted data ...

Ethical Issues in Government Accounting Course Ethical Issues in Government Accounting Course

3 days, Mar 16 - 18 Mar, 2021  

2021-03-16 12:03:00

Lagos State, Nigeria Lagos

Newways Consulting

An Accountant must remain impartial and loyal to ethical guidelines when recording or reviewing financial records for reporting purposes. An Accountant frequently encounters ethical issues regardless ...

Master Students Conflicts Resolution Strategies Course Master Students Conflicts Resolution Strategies Course

3 days, Mar 16 - 18 Mar, 2021  

2021-03-16 12:03:00

State, Nigeria Lagos

Centre for Public Service Productivity and Development

Managing Students Welfare and Conflict Resolution is a dynamic sequence that provides you with an understanding of young people and their transition into adolescence. Participants will ...

Research Design, SurveyCTO mobile data collection,GIS mapping and data analysis using NVIVO and SPSS Research Design, SurveyCTO mobile data collection,GIS mapping and data analysis using NVIVO and SPSS

12 days, Mar 22 - 02 Apr, 2021  

2021-03-22 12:03:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

New developments in data science offer a tremendous opportunity to improve decision-making. In the development world, there has been an increase in the number of data gathering initiative such ...

New Human Resource Tools, Skills and Management Techniques Course New Human Resource Tools, Skills and Management Techniques Course

3 days, Mar 23 - 25 Mar, 2021  

2021-03-23 12:03:00

State, Nigeria Abuja

Newways Consulting

HR managers and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to enrich the HR professional's knowledge in the areas of ...

Building the Best Performing Teams Course Building the Best Performing Teams Course

3 days, Mar 23 - 25 Mar, 2021  

2021-03-23 12:03:00

Lagos State, Nigeria Abuja

Centre for Public Service Productivity and Development

Even the best laid plans and strategies can fail if the team driving the plan is not well developed. Developing high performing teams takes time, effort and a deep understanding of the dynamics of ...

Data Analysis and Interpretation of Questionnaire Survey Course Data Analysis and Interpretation of Questionnaire Survey Course

4 days, Mar 23 - 26 Mar, 2021  

2021-03-23 12:03:00

State, Nigeria Abuja

Centre for Public Service Productivity and Development

In this course, you will learn how to analyse your questionnaire survey. You don't need to have advance statistical software. All you need is just MS Excel. Online interactive programs for data ...

Effective Public Speaking And Leadership Skills Course Effective Public Speaking And Leadership Skills Course

3 days, Mar 29 - 31 Mar, 2021  

2021-03-29 12:03:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

Why You Must Attend As a (corporate) leader, there is need for consistent enhancement of your public speaking, persuasive communication and leadership skills. You need the skills of effective public ...

Effective Relationship Building with Leaders Course Effective Relationship Building with Leaders Course

3 days, Mar 29 - 31 Mar, 2021  

2021-03-29 12:03:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

Leadership is about inspiring people and planning with the motivating factors of relationship building and community service. With an increasingly interconnected global market, along with growing ...

Effective Management of Bank Account Reconciliation and Account Receivable/Payable Course Effective Management of Bank Account Reconciliation and Account Receivable/Payable Course

4 days, Apr 01 - 04 Apr, 2021  

2021-04-01 12:04:00

State, Nigeria Lagos

Newways Consulting

Reconciliation in corporate organizations is very critical to manage the cash management. The reconciliation is process of matching two sets of corresponding transaction data which finally needs to ...

Qualitative Data Management and Analysis with NVIVO Course Qualitative Data Management and Analysis with NVIVO Course

5 days, Apr 05 - 09 Apr, 2021  

2021-04-05 12:04:00

Kenya Foscore Development Training Center, Nairobi

Foscore Development Center

This course is designed for participants who plan to use NVivo for the management, coding, analysis and visualisation of qualitative data. The course’s content is spread over four modules and ...

Accounting Officers Course: Improving Accounting Skills Accounting Officers Course: Improving Accounting Skills

5 days, Apr 05 - 09 Apr, 2021  

2021-04-05 12:04:00

Lagos State, Nigeria Lagos Learning Centre, 1A Unity Road, Ikeja, Lagos, Nigeria

Capacity for Africa

To improve their accounting skills, the course aims to teach participants basic, practical accounting skills from A-Z, how to create accounting ledgers, classify and post accounting data to ...

Customer-Centric and Critical Customer Service Skills Course Customer-Centric and Critical Customer Service Skills Course

4 days, Apr 06 - 09 Apr, 2021  

2021-04-06 12:04:00

Lagos State, Nigeria Interactive Online Live / On-Site Live in Lagos

LCL Coaches Consultants

In the competitive environment providing customer service or feedback is no longer an advantage, it is imperative. To have an edge, employees should be able to constantly question them self ...



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