Achieving Excellence in Customer Service - Providing a Quality Service
By: GLOMACS Training and Consultancy
United Arab Emirates
Dec 29 - 02 Jan, 2014
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well?trained customer service professionals who have a passion for providing quality service. This dynamic, five-day course emphasizes the professional communication skills and actions that create the foundation for continuous improvement. In today's customer-oriented business environment, "people skills" are critical for career advancement and organisational effectiveness. The programme emphasise the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery, and negotiation techniques for dealing with difficult customers in a professional manner.
Venue: Dubai, United Arab Emirates