Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Beyond Customer Service: Building a Customer Centric Organisation

By: GLOMACS Training and Consultancy

United Arab Emirates

27 - 31 Oct, 2013  5 days

Follow Event

  

Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers such as the quest for short-term profit. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Successful organisations understand the importance of developing a customer centric mind-set and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty. Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 5-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.

Dubai, United Arab Emirates Oct 27 - 31 Oct, 2013

009714 4250769

Related Courses
Contractor Safety Management Contractor Safety Management

5 days, 17 - 21 Dec, 2017 

2017-12-17 12:12:00
United Arab Emirates

GLOMACS Training and Consultancy

This highly-interactive training seminar will provide you with all the necessary skills and talents to successfully appoint a contractor and manage them with confidence to ensure their health and ...

Building Core Team Competencies Engagement, Collaboration, Innovation, Trust and Empowerment Building Core Team Competencies Engagement, Collaboration, Innovation, Trust and Empowerment

5 days, 17 - 21 Dec, 2017 

2017-12-17 12:12:00
United Arab Emirates

GLOMACS Training and Consultancy

This training course is essential development for those who manage or are responsible for a team. A team that is unified, strong and working in harmony is able to achieve greater effectiveness and ...

Innovative Root Cause Analysis Innovative Root Cause Analysis
On going

5 days, 19 - 23 Nov, 2017 

2017-11-19 12:11:00
United Arab Emirates

GLOMACS Training and Consultancy

To maximize reliability and availability of assets against minimum costs, problems need to be solved fast and effectively, as well as permanently prevented in the future. However, “jumping to ...

The Oxford Financial Excellence Programme The Oxford Financial Excellence Programme
On going

12 days, 13 - 24 Nov, 2017 

2017-11-13 12:11:00
United Kingdom

GLOMACS Training and Consultancy

This seminar provides business professionals with a deeper understanding of financial management as practiced by today's most powerful companies by demystifying the complex world of finance, and ...