Programme Overview: Contemporary organizations are experiencing a number of important changes that revolves around achieving excellence. The inflexible, authoritarian management style of the past have been replaced by more participatory, visionary management style with collaborative work-teams that focus on the bottom-line results. The 21st Century managers will work within fluid organizational structure, involve others in decision making and sharing information freely and empower individual employees to do what is necessary to achieve organizational goals and objectives. This profile implies that the 21st century managers will require certain competencies to be successful. The essence of this workshop.