Nigerian Seminars and Trainings

Find all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Customer Service/Relations Management Workshop

By: Centre for Management Development

Lagos State, Nigeria

08 - 12 Jul, 2013  5 days

Follow Event


The customer is the reason for being in business. Services required by customers need to be understood and appropriate steps taken to meet and possibly surpass customer needs and expectations. Customer satisfaction is a prerequisite for sustained product/service  demand and operational success. In recent times, low pricing, product differentiation, advertising and sales promotion have lost their competitive edge. Only businesses with adequate focus on customer needs and satisfaction can successfully create, retain and capture value from customers for their long-term survival and growth. This programme is designed to sharpen the skills and enhance the knowledge of managers and officers on the role of the customer in organizational success. It will also bring out the importance of long-term relationships in maintaining competitive edge.

Centre For Management Development (CMD) Management Village, Shangisha Off Old Lagos-Ibadan Express Toll-Gate P.M.B. 21578 Ikeja, Lagos. Jul 08 - 12 Jul, 2013
(Convert Currency)