The workshop will discuss the changing roles of a manager in the 21st Century organisation. It will identify the new competencies for managers and leaders and how to implement such in a high performance culture. Specifically, the course will cover non-negotiable competencies such as; Coaching, Accountability, Decision Making, Assertiveness, Analytical Thinking, etc. that are required for effective management & leadership. These learning outcomes/competencies will be synthesized with the latest research on the new roles managers and leaders must perform in today’s fast paced knowledge economy.