Find out how to execute processes within ITIL Operational Support and Analysis right at your desktop. In this virtual seminar, you will learn the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. The main focus of this course is on the operational-level process activities, as well as the supporting methods and approaches to executing these processes. In a sensible, experiential learning environment you will learn the core discipline of ITIL best practices through a case study-based learning approach. After the sessions are completed, you will be in an excellent position to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.