In this virtual class, you will learn the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You'll focus on the operational-level process activities and supporting methods. In a sensible, experiential learning environment, this online course uses an engaging case study-based approach to examine the core disciplines of ITIL best practices. After completing the sessions you will be in an excellent position to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 p.m.