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Customer Focus in Telecoms - Advanced Business Diploma


United Kingdom

14 - 18 Oct, 2013  5 days

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To help individuals and organisations succeed in achieving a greater return on investment by improving customer-centricity when delivering communications-based solutions to consumer and business customers, we have introduced the unique Customer Focus in Telecoms – Advanced Business Diploma, part of the hugely popular Advanced Telecoms Management Series. This customer-centric programme looks at the wider context of the telecoms business environment, but then focuses on developing a much deeper understanding of customers’ behaviour, value drivers and needs and on how to introduce the concept of customer-centricity across the organisation in general, and in the marketing department in particular, to improve overall organisational efficiency and effectiveness.

London, UAE Oct 14 - 18 Oct, 2013
€4,995.00 (Full), €4,495.00 (Early Bird)
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+44 0 207 017 4144