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The Essential Skills for Customer Service Excellence

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

03 - 04 Dec, 2013  2 day

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Let your employees join other professionals from different organizations, discuss best practice and take your organization a step further. Get trained by qualified and experienced professionals with a passion for service excellence. Customers are the only source of Income for your organization. An organization without customers cannot source funds, pay employees or buys systems. Give your customers superior service in order to ensure continues flow of income for our businesses. You can only achieve this through a highly skilled and empowered team. 

Core Competencies addressed in the training:

  • Customer service excellence (Hello How may I help)
  • Communication with Customers -Handling difficult customers and complaints
  • Working customer service teams and team motivation -Understanding the customer service processes
  • Understanding customer experience
Contact Centre Support Professionals 7, Ikorodu Road, Maryland By Mobil Lagos, Nigeria Dec 03 - 04 Dec, 2013
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234 8064835757, 08032253999