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Effective Communication & Diction for Service Professionals


Lagos State, Nigeria

28 - 29 Nov, 2013  2 day

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Effective Communication & Diction for Service Professionals Although everyone communicates daily with others since birth, the process of transmitting information from an individual or group to another is very complex with many sources of potential error. Effective communication is vital at every level of service delivery. Our service professionals need the ability to communicate effectively. This does not come easily to many service professionals; effective communication is a skill that requires training and practice. In this training you will learn to speak with Confidence, Expression and Clarity, using the right choice of words and statementsWho needs Voice and Diction Training?

 Contact Centre Professionals

 Sales and Marketing Representative

 Personal assistants and receptionist

 Order fulfillment professionals

 Secretaries and key account managers

       Core Competencies Addressed in the Training:

1.The Principles, Components and Processes of Effective Communication

2.Identifying and Dealing with Communication Barriers

3. Mastering Nonverbal Communication Cues

4.Creating the Right First Impression across communication Methods

5.Techniques and magic responses for Customers’ Complaints

6. Effective Listening Skills -Communications With Co-Workers (Team, Leaders & Management) -Magic Words And Magic Statements -Professional Voice And Diction Training -Effective Questioning And Trouble Shooting Skills.

Contact Centre Support Professionals 7 Ikorodu Road, Maryland by Mobil Maryland, Lagos Nigeria Nov 28 - 29 Nov, 2013
NGN 45,000.00
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