Conflicts abound everywhere. All over the world, there are disputes that are latent, emerging or manifest. Conflict arises partly from two or more parties disagreeing over the distribution of resources. Conflict is the result of the diverse characteristics of our thoughts, attitudes, beliefs, perceptions, systems and structures. It is part and parcel of our existence and we all have influence and power over whether conflict becomes negative or positive. This programme is designed to address the management or resolution of conflict in the way we exercise our influence and power.