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Improving Service Delivery in Public and Private Sector Organizations

By: Nigerian Institute of Management

Kano State, Nigeria

14 - 18 Jul, 2014  5 days

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Improvements in service delivery can rarely be achieved without making improvements in the structure, the system, processes, people and the organization and inevitably impact on its ability to deliver service and other outputs to customers.

The programme is designed to inspire the participants to the key strategies and interventions required to improve service delivery through organizational reforms and process improvements.

NIM, Management Centre, 187, Club Road, Bompai, Kano, Kano State, Nigeria Jul 14 - 18 Jul, 2014
Members NGN105,000.00, Non-members NGN115,000.00
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01-4617148, 2705282, 2705283, 2705367