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Business Process Improvement Methodologies

By: Lagos Business School   

Lagos State, Nigeria

01 - 03 Apr, 2014  3 days

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The need to develop effective business performance improvement strategies has never been greater in Nigeria than it is today. The economy is growing slowly and is characterised by high cost of funds, materials and services. Companies in all sectors are therefore seeking new ways to improve their financial performance, market share, customer satisfaction, and employee contribution to the business.

This seminar will afford participants the opportunity to learn different approaches and methods used to improve the performance of business processes in order to make them effective and efficient.


  • Principles of business process improvement
  • Value creation through process improvement
  • Process improvement strategies: an evaluation of process design and
  • redesign
  • Work processes versus people processes Business process mapping
  • The role of IT in process design and improvement
  •  Problem solving techniques and tools
  • Competitive benchmarking
  • Quality function deployment: turning customer input into innovation
  • Business process costing

Targeted Audience

Senior executives of manufacturing and service organisations with responsibility for business process/quality improvement.

Lagos Business School, Pan-Atlantic University, Km 22, Lekki-Epe Expressway, Ajah, Lagos, Nigeria Apr 01 - 03 Apr, 2014
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+234-8025014623; 08025014624; 08058097448

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