Business Process Improvement Methodologies
By: Lagos Business School (LBS)
Lagos State, Nigeria
Apr 01 - 03 Apr, 2014
The need to develop effective business performance improvement strategies has never been greater in Nigeria than it is today. The economy is growing slowly and is characterised by high cost of funds, materials and services. Companies in all sectors are therefore seeking new ways to improve their financial performance, market share, customer satisfaction, and employee contribution to the business.
This seminar will afford participants the opportunity to learn different approaches and methods used to improve the performance of business processes in order to make them effective and efficient.
Principles of business process improvement
Value creation through process improvement
Process improvement strategies: an evaluation of process design and
Work processes versus people processes Business process mapping
The role of IT in process design and improvement
Problem solving techniques and tools
Quality function deployment: turning customer input into innovation
Business process costing
Senior executives of manufacturing and service organisations with responsibility for business process/quality improvement.
Venue: Lagos Business School,
Km 22, Lekki-Epe Expressway,
Ajah, Lagos, Nigeria