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Diction, Elocution & Multi-channel Communication Skills

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Lagos State, Nigeria

20 - 21 Mar, 2014  2 day

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This elocution course will encourage the contact centre professionals to communicate with confidence in a clear, concise and professional manner. The participants will understand how to use their voice and communication styles to connect with customers, creating a differentiated business brand and taking advantage of cordial customer relationships in a competitive banking environment. Key Learning Outcomes At the end of the course, the participant will be proficient on how: - To implement Principles of Elocution in their Speech - Connecting to Customers Via voice Techniques - The art of articulation and inflection and intonation - Pronunciation and accent emphasis, - Voice coaching and Gestures with Video sessions and group exercises - The Benefits of Vocal/Volume Control - To Understand the Differences between Rhythm, Speech, Volume, and Pitch - Develop a confident speaking voice in formal and informal situations - To captivate a listener with a wealth of vocal and performance techniques Utilizing wow phrases and magic words for customer happiness

Who is This Course For? - Contact Centre Representatives - Team leaders, Supervisors and managers - Every employee in contact with a customer

Zaaz Hotels, Opebi, Ikeja, Lagos Mar 20 - 21 Mar, 2014
NGN55,000.00 Per Participant:
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08099451919