Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Workshop on Strategic Customer Service Management :Quality Improvement Process

By: Human Capital Associates

Lagos State, Nigeria

18 - 20 Feb, 2015  3 days

Follow Event

  

In today’s business environment, a key element of business practice is to position one’s product/service differently and create a unique image for it. To achieve this, excellent customer service management is very vital. It is superior service as perceived by customers that makes the difference between successful organizations and unsuccessful ones. This workshop will assist senior personnel who are managers of the front line staff to acquire better skills and strategies for excellent customer care and relationship building competencies

Ostra Hall & Hotel, off Otunba Jobi Fele Way, Opposite NNPC Gas Station, Alausa, Ikeja, Lagos Feb 18 - 20 Feb, 2015
NGN75,500.00
(Convert Currency)

08068933608, 080291704916, 0805136594, 08184727337

Aderemi F. Adewale - B.Sc., M.Sc., MBA (Marketing) – An experienced management practitioner with over two decades of post graduation work practice. Mr. Adewale worked with McGraw-Hill Book Co. USA as the Academic Sales Representative for West Africa. He later joined The Boot Company Nig. Ltd. which later changed her name to (BCN PLC) as Area Sales Manager for West and North and he rose to become the General Manager / C.E.O of the company. Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Related Courses
The Questioned Document Analysis:  (A New Insight into Fraud Investigation, Prevention and Management) Course The Questioned Document Analysis: (A New Insight into Fraud Investigation, Prevention and Management) Course

3 days, 17 - 19 Oct, 2018 

2018-10-17 12:10:00
State, Nigeria

Human Capital Associates

Fraud is the fastest growing aspect of modern business today and the trend will continue as computers becomes more widely used. Losses  from fraud in most organizations are estimated  ...

Workshop on Management Reporting  and Decision Making Workshop on Management Reporting and Decision Making

5 days, 06 - 10 Aug, 2018 

2018-08-06 12:08:00
State, Nigeria

Human Capital Associates

Management reporting and decision making are core skills for all managers and professionals.  Effective decision making depends upon having  both well presented information (be that in the ...

Supervisory Management Workshop (Managing for Result) Supervisory Management Workshop (Managing for Result)

2 day, 06 - 07 Aug, 2018 

2018-08-06 12:08:00
Lagos State, Nigeria

Human Capital Associates

As management demand better performance from unit heads/supervisors, the need for a better understanding of management processes/techniques becomes necessary for high level performance.  ...

Target Setting and Performance Management Target Setting and Performance Management

4 days, 03 - 06 Sep, 2018 

2018-09-03 12:09:00
State, Nigeria

Human Capital Associates

Performance management is a means of getting better results from the organizations’ teams and individuals by understanding and managing them within an agreed framework of planned goals, ...