Workshop on Voice of the Firm: What Every Front Office Executive Needs to Know
By: Human Capital Associates
Lagos State, Nigeria
May 06 - 08 May, 2015
In today’s business environment, a key element in business practice is to create a unique image for the organization and its products. A major way to influence the feelings, opinions or beliefs held by customers, prospective customers, suppliers and other public is through the front office. The front office personnel who have contact with the public act as image maker for their respective organizations. This workshop is therefore designed to assist participants acquire skills in managing the interface between the organization and her relevant public.
Facilitators: Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.Abiodun Odeyemi: M.Sc., (Managerial Psychology) An experienced management practitioner with over 20 years of post graduation experience spanning the manufacturing and the service sectors of the economy. Mr. Odeyemi is a specialist in employee’s motivation, productivity improvement, customer service and quality management.
Venue: Venue : Ostra Hall & Hotel, off Otunba Jobi Fele Way, Opposite NNPC Gas Station, Alausa, Ikeja, Lagos