Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Front Desk and Customer Relations Skills

By: Tom Associates  

Lagos State, Nigeria

04 - 06 Nov, 2015  3 days

Follow Event

  

This course exposes the participants to:

  • How to develop a personal attitude for excellent service
  • Making the front desk/reception areas a desirable marketing office
  • Contributing to the building of customer service into a culture
  • Acquiring the skills for great human relations management
  • Appreciating the key role of Attitudes
  • Handling telephone communication effectively
  • Handling customer complaints professionally

Course Contents

DAY ONE

  • Reception Procedures and Processes:
  • Procedures for an Expected Visitor
  • Callers without Appointments
  • Time of Day Preference
  • Appointment Time Confirmation
  • Check-out Process at the Front Desk
  • Rules of Customer Relations
  • Manners, Culture and Personal Attitudes
  • Body Language: A Vital Skill for Front Officers
  • Etiquette
  • Proper conduct in the work and social environment
  • Understanding basic courtesies

DAY TWO

  • Building Self Confidence:
  • Assertiveness Skills
  • Basic Courtesies and Proper Social Conducts
  • Conversations: the Tactful Tips
  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Memory Retention and Attentiveness
  • The Psychology of Queuing
  • Make Waiting Enjoyable!
  • Making Waiting Easier
  • Handling Difficult Visitors Successfully

DAY THREE

  • Corporate Dressing and Grooming
  • General Business Outlook
  • Dress Code
  • Accessories
  • Keeping Notes on People - “Contact Management”
  • Career Enhancement for Front Office Personnel
  • Categories of career people
  • Employee perception of career growth and development
  • Basic requisites for career growth
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Nov 04 - 06 Nov, 2015
NGN110,000.00
(Convert Currency)

08033019120

Related Courses
How to Set Key Performance Indicators (KPI): For Objective Performance Management How to Set Key Performance Indicators (KPI): For Objective Performance Management

2 day, 05 - 06 Jul, 2018 

2018-07-05 12:07:00
Lagos State, Nigeria

Tom Associates

The process of setting performance standards which can support appraising your employees’ performances against predefined sets of criteria that support the organization’s goals and ...

Supply Chain and Logistics Management Supply Chain and Logistics Management

4 days, 17 - 20 Jul, 2018 

2018-07-17 12:07:00
Lagos State, Nigeria

Tom Associates

The importance of careful management of the supply chain is now most critical. Companies should recognize that proper management of the supply chain will contribute immensely to reduced cost and, in ...

Bank Treasury Management Training Bank Treasury Management Training

4 days, 24 - 27 Jul, 2018 

2018-07-24 12:07:00
Lagos State, Nigeria

Tom Associates

 Bank Treasury Management Training participants will be equipped with knowledge and skills in the following areas: Government policies on funding, monetary and fiscal policies Deposits ...

Monitoring and Evaluation (M and E) of Government Projects Course Monitoring and Evaluation (M and E) of Government Projects Course

5 days, 10 - 14 Sep, 2018 

2018-09-10 12:09:00
Lagos State, Nigeria

Tom Associates

The country is as exposed as any country to the growing pressures on government for good governance, accountability, greater development effectiveness and delivery of tangible results. Accompanying ...