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Total Quality Management Workshop - (QAP002) - Kano

By: Centre for Management Development

Kano State, Nigeria

02 - 06 Nov, 2015  5 days

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Quality products and services are known to add value and generate stakeholders’ confidence. Total Quality Management (TQM) holds the ace for effective and efficient product and service output. Commitment to TQM can enable an organization to achieve zero defects, low percentage customer rejects and improved productivity and performance.  

This programme taking place in Kano state is designed to equip participants with TQM techniques, tools and skills in order to provide TQM value orientation in their organizations. 


At the end of this workshop, participants will be able to:

  • Describe the role which quality management can play in the task of achieving their organizations’ objectives
  • Apply modern quality management techniques in all areas to improve productivity in organizations;
  • Create an enabling environment for employee commitment, empowerment, creativity, innovation and leadership development
  • Build customer-driven organizations
  •  Proffer solutions to quality problems. 


  • Overview of Total Quality Management
  • TQM as a strategic Management Tool
  • Organizational Diagnosis for Total Quality Management
  • Team Building/Quality Circles
  • Quality Assurance and ISO9000 series
  • Quality Cost
  • Quality Service Delivery
  • Building a Customer-Driven Organization
  • Quality Audit and Measurement
  • Implementing and organizing for Total Quality Management
  • Quality Service Delivery 
  • Delivery Methodology

The programme will be delivered using lectures, discussions, syndicate work, case studies and exercises. Audio-visual aids will be used to enhance learning.  

Target Audience 

This workshop is particularly relevant for Top Executives, Senior and Middle Managers, Consultants, Entrepreneurs, Administrators and other executives who have the responsibility for ensuring quality in their organization’s products and services.  

Contact Person

 Faleye O.

CMD Zonal Office, Kano Nov 02 - 06 Nov, 2015
NGN75,000.00 (VAT inclusive)
(Convert Currency)