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Managing Difficult Employees and Clients at Work

By: Institute of Registered Administrative Managers of Nigeria

Rivers State, Nigeria

29 - 29 Apr, 2015 

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Managing employees and clients effectively can increase any organization productivity. However, experience has shown that human beings don’t always behave normally and act rationally as desired of them. Thus, it is essential for people working together to learn ways of managing the difficult behaviours that may arise in their course of discharging their duties. Some of these difficult employees can destroy a company reputation for life. This workshop is designed to equip participants with the requisite skills and values essential for fully exploitation of the creative potentials of the employee for improved managing of difficult colleagues and clients.

Objectives

At the end of the workshop, participants will be able to:

  • Learn how to use the wiles of their more highly evolved brain to divert your colleagues from constantly acting out their evolutionary battle and put them back on track
  • Learn the rules and skills for dealing with irrationality in others and gain the self-knowledge to identify and cope with their own behaviour
  • Learn how to tap their professional creativity to solve office problems
  • Learn how taming their unconscious can lower stress level and teaches them ways to keep their cool even when everybody around them has lost control.

 Content

  • Understanding the rules for social hierarchy in the office
  • Working with irritable people
  • Handling upset clients effectively
  • The customer service model
  • Corporate juvenile delinquents
  • The customer from outer space
  • Management by mind-reading

Participant Profile

Participant expected to attend the workshop are all employees at different levels.

Delivery Method

Lectures, discussion, syndicate sessions, case studies simulation exercise. Audio-visual aids will be used to reinforce these training/learning methods. 

41 Tombia Street, G.R.A, Port Harcourt Time: 9am - 4pm Apr 29 - 29 Apr, 2015
NGN35,000.00 (Femubs Business Consult Ltd; ACCT No: 0028452077; Sterling Bank (Email payment slip and names of participants to: femubs@gmail.com))
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08131337066, 08188228395

Dr. Reginald Alozie: He is a senior organisation behaviour and management consultant and trainer at Femubs Business Consult Ltd. He has facilitated in many organisation behaviour and management training within and outside Nigeria organized by us and our international partners.