Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Relationship Management - Port Harcourt

By: Reenel Associates

Rivers State, Nigeria

15 - 26 Jun, 2015  12 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
  •  Determine the uses and objectives of a CRM system.
  •  Recognize best practices in implementing a CRM strategy.
  •  Apply CRM for improving marketing, sales, customer service, and customer contact.
  •  Use Social CRM to drive collaboration among salespeople to increase their effectiveness.

Who should attend?

Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff.

Program Outline:

  • Definitions
  • Defining CRM
  • Importance of CRM to Companies
  • Customer Loyalty and Optimizing Customer Experience
  • CRM and Business Intelligence
  • CRM Mistakes
  • Why CRM is Hard?
  • Where Does CRM Fit?
  • CRM in Marketing
  • Relationship and One-to-One Marketing
Port Harcourt Jun 15 - 26 Jun, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Crisis Management and Emergency Response Crisis Management and Emergency Response

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The sheer range of potential incidents and emergencies that can disrupt or even stop production are increasing. If managed correctly then not all of these incidents will become critical or be classed ...

Business Intelligence: Data Analysis and Reporting Techniques Business Intelligence: Data Analysis and Reporting Techniques

3 days, 01 - 03 Nov, 2017 

2017-11-01 12:11:00
Abuja FCT, Nigeria

Reenel Associates

In this day and age it is no surprise for corporates to be overwhelmed with abundance of unstructured data. 'ERPs' and databases have gotten to a point where it can house amazingly large data ...

Effective Budgeting and Cost Control Effective Budgeting and Cost Control

3 days, 03 - 05 Jul, 2017 

2017-07-03 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Planning and budgeting are must-have skills for all professionals regardless of their function or managerial level. This course covers the concept of budgeting as a planning tool, a financial device ...

Introduction to Security Management Introduction to Security Management

3 days, 04 - 06 Dec, 2017 

2017-12-04 12:12:00
Abuja FCT, Nigeria

Reenel Associates

This program, delivered by a highly experienced Arabic-speaking security expert, will provide participants with an insight into the fundamentals of managing modern and effective security operations. ...