Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Mind - Set - Port Harcourt

By: Reenel Associates

Rivers State, Nigeria

08 - 12 Jun, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyze basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  •  Superior Service
  •  Professional Behaviour
  • The Customer Service Mind set
  • Components of the Mind set
Port Harcourt Jun 08 - 12 Jun, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

NST PPC Advert
Related Courses
Managing Contractual Claims Managing Contractual Claims

3 days, 23 - 25 Apr, 2018 

2018-04-23 12:04:00
Abuja FCT, Nigeria

Reenel Associates

The overall aim of this course is to provide participants with the knowledge, concepts and skills needed to deal with claims, conflicts and disputes between the principals and the contractors. ...

Managing Conflict: Power Through Influence Managing Conflict: Power Through Influence

3 days, 18 - 20 Nov, 2018 

2018-11-18 12:11:00
Abuja FCT, Nigeria

Reenel Associates

If not managed properly, interpersonal issues and conflicts within teams can derail the best laid plans. In this training course you will learn how to resolve even the most problematic situations ...

Job Analysis and Evaluation Workshop Job Analysis and Evaluation Workshop
On going

12 days, 16 - 27 Apr, 2018 

2018-04-16 12:04:00
State, Nigeria

Reenel Associates

Any HR professional would agree about the pervasiveness of the job description as a fundamental tool omnipresent in each and every HR process. Writing a job description is both an art and a ...

Arbitration and Dispute Resolution for Non-Lawyers Arbitration and Dispute Resolution for Non-Lawyers

5 days, 09 - 13 Jul, 2018 

2018-07-09 12:07:00
South Africa

Reenel Associates

Effective dispute resolution helps minimize the costs and adverse effects to relationships that often arise from the commercial disputes. If informal negotiation fails to resolve a dispute, mediation ...