Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Mind - Set - Lagos

By: Reenel Associates

Lagos State, Nigeria

15 - 26 Jun, 2015  12 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyze basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  •  Superior Service
  •  Professional Behaviour
  • The Customer Service Mind set
  • Components of the Mind set
Lagos Jun 15 - 26 Jun, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
The Power of Leaders The Power of Leaders
On going

5 days, 14 - 18 Aug, 2017 

2017-08-14 12:08:00
Lagos State, Nigeria

Reenel Associates

The course addresses the perennial differences between management and leadership. It aims at providing participants with an overview of emotional intelligence and examines some major leadership ...

Formulating Corporate Strategy Formulating Corporate Strategy

4 days, 22 - 25 Aug, 2017 

2017-08-22 12:08:00
State, Nigeria

Reenel Associates

Participant will understand the following after this corporate strategy training program: To create strategies which enable an organisation to achieve its vision, goals and objectives To develop ...

Core Sales Skills Core Sales Skills

3 days, 11 - 13 Sep, 2017 

2017-09-11 12:09:00
Abuja FCT, Nigeria

Reenel Associates

 This Core Sales Skills training will be beneficial to the following: Sales executives and sales representatives Sales team members Sales Account Managers  Employees working as sales ...

Maintenance Management Maintenance Management

5 days, 21 - 25 Aug, 2017 

2017-08-21 12:08:00
Lagos State, Nigeria

Reenel Associates

After this Maintenance Management training participant will understand the following: To develop an understanding of the role of the facilities manager To understand the requirements of facilities ...