Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Mind - Set - Lagos

By: Reenel Associates

Lagos State, Nigeria

15 - 26 Jun, 2015  12 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyze basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  •  Superior Service
  •  Professional Behaviour
  • The Customer Service Mind set
  • Components of the Mind set
Lagos Jun 15 - 26 Jun, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Cloud Management and Security: Principles and Best Practice Cloud Management and Security: Principles and Best Practice

3 days, 05 - 07 Jul, 2017 

2017-07-05 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Cloud computing is a new concept using old technologies. It has quickly become a vital tool in organizations across all industries as an Internet-scale computing infrastructure. Nevertheless, despite ...

Arbitration and Dispute Resolution for Non-Lawyers Arbitration and Dispute Resolution for Non-Lawyers

3 days, 02 - 04 Oct, 2017 

2017-10-02 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Effective dispute resolution helps minimize the costs and adverse effects to relationships that often arise from the commercial disputes. If informal negotiation fails to resolve a dispute, mediation ...

High Performance Teams High Performance Teams

3 days, 09 - 11 Aug, 2017 

2017-08-09 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Even the best laid plans and strategies can fail if the team driving the plan is not well developed. Developing high performing teams takes time, effort and a deep understanding of the dynamics of ...

Events and Conferences Management Events and Conferences Management

3 days, 06 - 08 Sep, 2017 

2017-09-06 12:09:00
Abuja FCT, Nigeria

Reenel Associates

This course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, ...