Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Customer Service Mind - Set - Lagos

By: Reenel Associates

Lagos State, Nigeria

15 - 26 Jun, 2015  12 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyze basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  •  Superior Service
  •  Professional Behaviour
  • The Customer Service Mind set
  • Components of the Mind set
Lagos Jun 15 - 26 Jun, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
The Effective supervisor Course The Effective supervisor Course

3 days, 17 - 19 Jun, 2019 

2019-06-17 12:06:00
Abuja FCT, Nigeria

Reenel Associates

Building effective supervisory skills is critical for helping you and your organization succeed in challenging economic times. This course will give you the opportunity to explore topics essential ...

Customer Service Management Course Customer Service Management Course

3 days, 01 - 03 Apr, 2019 

2019-04-01 12:04:00
Abuja FCT, Nigeria

Reenel Associates

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Time Management and Stress Control for Directors Course Time Management and Stress Control for Directors Course

3 days, 25 - 27 Mar, 2019 

2019-03-25 12:03:00
Abuja FCT, Nigeria

Reenel Associates

The aim of this course is to help participants become more efficient and effective in managing their life. Participants on this interactive course will explore various time management skills and ...

Emotional Intelligence Course: Strategies for Success Emotional Intelligence Course: Strategies for Success

3 days, 03 - 05 Jun, 2019 

2019-06-03 12:06:00
Abuja FCT, Nigeria

Reenel Associates

The overall aim of the course is to provide participants with the knowledge and skills necessary to understand Emotional Intelligence. Participants will identify the various competencies included in ...