Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Middle Management - Abuja

By: Reenel Associates

Abuja FCT, Nigeria

08 - 12 Jun, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyse basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behaviour
  • The Customer Service Mind set
  • Components of the mind set
Abuja Jun 08 - 12 Jun, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Transformational Change and Strategic Leadership Course Transformational Change and Strategic Leadership Course

3 days, 25 - 27 Mar, 2019 

2019-03-25 12:03:00
Abuja FCT, Nigeria

Reenel Associates

Companies and industries are experiencing radical change in how they operate and serve their customers. Many of them are undergoing transformational change, adopting new business models quite ...

Customer Service Management Course Customer Service Management Course

3 days, 01 - 03 Apr, 2019 

2019-04-01 12:04:00
Abuja FCT, Nigeria

Reenel Associates

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Employee Relation Course: Roles and Responsibilities Employee Relation Course: Roles and Responsibilities

3 days, 13 - 15 May, 2019 

2019-05-13 12:05:00
Abuja FCT, Nigeria

Reenel Associates

Despite the evolution of the functions under human resources employee relations is still considered to be a grey function. Employee relations staff are expected to administer, report on operational ...

Managing Time  and Stress Control Course Managing Time and Stress Control Course

3 days, 01 - 03 Apr, 2019 

2019-04-01 12:04:00
Abuja FCT, Nigeria

Reenel Associates

The aim of this course is to help participants become more efficient and effective in managing their life. Participants on this interactive course will explore various time management skills and ...