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Customer Service Strategies

By: Kendor Consulting

Lagos State, Nigeria

12 - 13 May, 2015  2 day

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This programme is designed to expose participants to exceptional customer service; good customer service is a strong competitive advantage for any organization within its market. This program is aimed at addressing how to build a customer friendly brand and how to effectively manage relationships with customers to deliver value. Good customer care is vital to any organization that plans to succeed, businesses thrive on customers, and customers are gained or kept by good customer service.

 Topics Covered

  •  The Art of Customer Service
  •  Customer Service is an Attitude
  •  Identifying & Managing Customer Expectations
  •  Effective Listening for Customer Service
  •  Telephone Techniques
  •  Implications of Poor Customer Care
  •  Determining Customer Needs
  •  Understanding Different Personality Styles
  •  Strategies for Dealing with Difficult Customers
  •  Creating Outstanding Customer Experience
  •  Building Customer Rapport Measuring Customer Service
The Learning Place, Kendor Consulting, Lekki Phase 1, Lagos May 12 - 13 May, 2015
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